
This is such a cool read, especially if you’re really interested in branding. It really has nothing to do with whether or not you enjoy starbucks coffee (I say that because the first reaction I get when I mention this book is, “I just don’t like their coffee.”) It covers the principles starbucks follows for success. It also contains a ton of stories of what RPC would call “wins” (i.e. moments that equal success for the company).
I had my own starbucks experience the other day. Last Saturday, my birthday, my momma and I were going shopping, and I needed some coffee, pronto. We went inside and ordered, then stood at the end of the bar waiting for our drinks. Me and mom were screwin’ around and I said something and she loudly replied, “Well it’s your birthday! You get what you want!” The guy making my coffee stopped what he was doing and said, “It’s your birthday? Well, Happy Birthday! Come pick out some breakfast on the house!” He let me choose anything I wanted out of the food case.
It was really really cool to have that happen right as I was reading that book. It was a win.


This is from a local pizza restaurant in Auburndale. It’s quite blurry, so I’m going to translate for you:
Look who’s talking now…